Which materials are used for our creations?

Our jewels are entirely made of 18 K solid gold, rose and white color.
An essential component of our jewelry is the choice of stones: we used natural diamonds of G color and VVS clarity.
Some of our bracelets have the leather strap, specifically calfskin, the same one used to make saddles for horse-riding.

How are packed our jewels?

Our jewels are delivered in their original packaging Ubaldi Gioielli.

The prices quoted are inclusive of VAT ?

Our prices shown are exclusive of VAT (VAT). During the checkout only to purchases shipped within the European Union, will be added the VAT rate of 22% (this value is clearly indicated by the site in the checkout phase before actual payment).
For all orders outside the European Union VAT will not be added.

How to pay?

Payment is performed by credit card VISA MASTERCARD or AMERICAN EXPRESS through Paypal.
If you already have a PayPal account, or if you don't have, during the checkout you will be redirected to a Paypal page in order to complete the payment.
Visit Paypal.com to get more info.

How are shipped our jewelry and how soon arrive?

We use the two logistic services to ship our goods:

- TNT Express (https://www.tnt.com) for orders shipped to Italy and inside the European Union;

- Ferrari Express (https://www.ferrariexpress.com) for orders shipped outside the European ground.

The delivery time is about 4 days.

Shipments are insured?

Yes, the value of the shipments is 100% insured.

How our return policy ?

If you decide to return your purchase, we are ready to accommodate your requests
when the case is a corruption or an unrest over the product.
You have 14 days after the delivery to make a return: within two weeks we will take charge of the shipping costs.

Our office will inspect the returned merchandise to experience problems related to the return
and will provide a full refund or return of another product in place, in the shortest possible time.

How to make a return?

To request a return please contact us via e-mail to info@ubaldigioielli.com or call us at 0039 0521571120.
Within 14 days, our office will assess the issue and send a courier to pick up the goods (in this case Ubaldi Gioielli takes care of the cost and of insurance for shipping, otherwise, if the customer wants to return the goods according to other means, will have to take charge of the shipping cost and insurance).
After the inspection at our office, we could finally run the refund.

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